Question 1

1. How do I use the eco-friendly cardboard tube?

Accepted Answer

Our eco-friendly cardboard tube is easy to use and easy on the planet, just press on the bottom to advance the product or press it to your lips to push excess product back in.

Question 2

2. Is the tube recyclable?

Accepted Answer

Yes! Our tubes are made from recyclable kraft paper and our labels are printed with soy based ink, utilizing recyclable adhesive making them a much better option than plastic tubes.

Question 3

3. Do your lip balms contain SPF?

Accepted Answer

No, our lip balms do not contain SPF.

Question 4

4. Do you accept returns?

Accepted Answer

No, we are not able to accept returned cosmetic products. However, if you have any issues with your order please reach out to us at info@PauseApothecary.com

Question 5

5. When will my order ship?

Accepted Answer

We will ship your order within 3 business days unless otherwise noted.

Question 6

6. Do you ship internationally?

Accepted Answer

Not at this time, but please check back as we are excited to add new options.