Refund Policy
Section 1:
This refund policy outlines the policies and procedures of Pause Apothecary ("we", "us", or "our") regarding refunds for our lip balm products. We want our customers to be satisfied with their purchases. Please read this policy carefully before making a purchase. By submitting an order, you agree to abide by these policies.
1.2. Definitions: In this refund policy, "lip balm products" means the lip balm products sold on our website.
Section 2: Refund Eligibility
2.1. To be eligible for a refund, you must have purchased our lip balm products from our website and must also provide a valid reason for your request.
2.2. Refunds will be issued only for products that are received by you as defective or not as described on our website.
2.3. Return requests must be made within 10 days of delivery.
2.4. Refunds will only be issued to the original purchaser and the original payment method used to purchase the product.
Section 3: Returns Process
3.1. To request a refund for any of our lip balm products, customers may write an email explaining the reasoning and allowing clerks three business days to review.
Section 4: Processing Refunds
4.1. Once we have received and confirmed the defective nature of the contents where it was not described in the first place, we will initiate the refund process.
4.2. Refunds will be issued to the payment method used to make the purchase and processing times may vary depending on buyers market norms for processing credit card returns. There is no fee cost by us for refunding monies to customers.
4.3. Shipping and handling charges, gift wrap fees, and taxes are non-refundable.
Section 5: Legal
5.1. Changes to this Refund Policy: We may change this refund policy from time to time. Any changes will be posted on our website and will apply to all orders placed after they have been posted.
5.2. Jurisdiction: This refund policy, along with any disputes arising from or relating to this policy or your purchase of our lip balm products, shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate.
5.3. Contact Information: If you have questions or concerns about this policy, please contact us through our website or by phone.